GM
Gerard M
1 reviews | Active since Oct 2015
26 Oct 2015, 09:56
Poor feedback on repairs
On 21 September I took my (new) cell phone, which had become defective, to the Mtn Vincent branch. I was told that it would have to be sent away for repairs/replacement and that I would be without it for 3 - 4 weeks. I am still without it, some 5 weeks later. Enquiries are no good, as they produce nothing useful. I had to buy a cheap phone to enable me to continue with my business. Mtn's service Is shocking.
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MTN South Africa's replyOfficial
27 Oct 2015, 11:37Hello GmorgsR,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the warranty assessment was approved, please collect the replacement handset at the MTN Store that the handset was booked at.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the warranty assessment was approved, please collect the replacement handset at the MTN Store that the handset was booked at.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply27 Oct 2015, 11:37
Official
Hello GmorgsR,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the warranty assessment was approved, please collect the replacement handset at the MTN Store that the handset was booked at.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the warranty assessment was approved, please collect the replacement handset at the MTN Store that the handset was booked at.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,