LO
Lucille O
1 reviews | Active since Apr 2015
20 Apr 2015, 15:44
POOR FEEDBACK
I app**** for a router to be added to my contract at the Ilanga Branch of Mtn. The consultant advised me it would take between 12 to 24hrs to receive an response. After 5 days of not hearing anything I went to the branch which advised me they have not received a reply but would follow up. The following day I went again and they advised me the application was incomplete but they could not see the reason. The next day I went again and they said they would phone me back which they did and advised me my application was declined due to affordability. This was a huge shock to me as affordability is definitely not a problem on my side and I want to know how they could ascertain affordability without asking my to supply bank statements/payslips? I have been a customer with MTN for 18 years and am horrified with this response. I contacted customer services which made contact with me in 5 days and advised they escalated it to credit. After another 3 days I contacted them again and they gave me credit dept. tel number. I have tried constantly and this number just plays a tune without any answer. It has now been 25 days since my application and nobody has been able to assist me????
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MTN South Africa's replyOfficial
01 May 2015, 07:55Hello LucilleCharlie,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Regards
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Regards
Best regards,
MTN South Africa's reply01 May 2015, 07:55
Official
Hello LucilleCharlie,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Regards
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Regards
Best regards,