KI
Kyle I

1 reviews | Active since Dec 2018

10 Dec 2018, 11:50

Poor experience yet *AGAIN* from MTN

Since I got my Mtn data contract I have had nothing but problems... First they delivered it to me 2 days late. Then they sent it to me not activated which was their fault as I had someone from the complaints department call me and sort it out and it took a day now Im having issues with their data telling me I have no data left when it clearly tells me on Huawei app for my mobile router I have 15 Gigs remaining for the month... But when I go online it tells me I have no data... I don't understand... This is such a bad experience for a first time customer... I just want all of my fellow South Africans to not deal with Mtn as you can see since the day I app**** for their contact I have nothing but issues... - 0/10

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Replies (1)
MTN South Africa
MTN South Africa's reply11 Dec 2018, 11:03
Official
Good day Kyle,

Thank you for your post. 
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note we tried to contact you and reached voicemail.  Please provide us with the number in question so that we can check for you.
Warm Regards,Zanele MazibukoComplaints Management Team