UW
Ulrich W

1 reviews | Active since Jun 2015

17 Jun 2015, 14:47

POOR / EXHORBATANT BILLING

I have a data contract with MTN. Throughout the existence of the contract I've had an average spend of R 400, come month 24, the final month of the contract and only upon enquiring about an upgrade, I was informed of an account well in excess of R 2500. I disputed this amount on various occasions and to date I have not even received an invoice for this amount. <br> <br> Despite hiving dispute the account and being in constant contact with MTN, I have not received any of the documentation as promised, the charges have not been substantiated but MTN still threatens me with legal action and sends SMS about account arrears.

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Replies (1)
MTN South Africa
MTN South Africa's reply18 Jun 2015, 10:28
Official
Hello Fedup202,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we have emailed through the invoice for April as per your request.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Best regards
Mantoa
REQ:***

Best regards,