poor excuse for an even poorer service

So about 3 months back MTN *****ed me with a simple damage claim on my phone. Then I notice my billing statement and decide to enquire, which also turned out useless as one can almost never get through to a call centre agent. then I decide to not pay my account thinking MTN would contact me and I could then voice my concerns (which also didn't happen)<br> <br> So today you, MTN, suspend my account until payment is made, which I can understand from a business perspective, but, where does that leave me as a consumer who is paying for a service but I just can't get any real service from MTN what so ever!!!<br> <br> It is not my fault that your call centre is striking, because, at the end of the month you still expect payment on my account regardless, so can somebody, anybody at MTN contact me and assist me with my queries as I feel i'm being billed too much, or, kindly send the couriers to fetch your **** and we can cancel the contract!!!<br> <br> Things we need to do just to get some proper customer service! lol MTN is really pathetic