POOR EVERYTHING, DISGUSTING
<p>I DO NOT BELIEVE THIS PEOPLE, SINCE I HAVE LODGE A COMPLAIN NOT EVEN A SINGLE PERON HAS CALLED ME BACK. SO MY COMPLAINS ARE IN VAIN? JUST GOING TO DEAF EARS. YOU PEOPLE DISGUST ME. YOU SERVICES IS UTTERLY BULL****. CAN SOMEONE ****EN GET BACK TO ME</p>
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Replies (2)
MTN South Africa's replyOfficial
13 Jul 2017, 19:29Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,
MTN South Africa's reply13 Jul 2017, 19:29
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,
MTN South Africa's replyOfficial
13 Jul 2017, 19:31Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,
MTN South Africa's reply13 Jul 2017, 19:31
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,