Poor, Dismal customer service

<p>Good Day,</p> <p>I have been waiting for over a month now for MTN Insurance department to contact me.</p> <p><br />I have logged a claim, and I have yet to receive any feedback from MTN.<br />I have done everything I could possibly do as a customer. Last month I had gone into a branch, where I was told my claim had been escalated; I received NO feedback. I then tried to contact MTN Insurance department, and after 15 minutes of waiting for a consultant the call drops (I tried this 4 times); still NO feedback.<br />I then called customer service on 808, where I was assured my claim had been "escalated"; AND STIL NO FEEDBACK.</p> <p>I, as the customer should not be running after YOU, the service provider.<br />On top of this dismal service, MTN has been over billing me, double the amount of my bill.<br />I have called customer service for a reversal of the last overbilled invoice and surprisingly, ONCE AGAIN; NO FEEDBACK.</p> <p>This is pathetic customer service. I will not be paying for the monthly insurance this month as I have gotten NO services from it! </p> <p>As a loyal MTN customer for the past 5 years I am considering cancelling all 3 contracts and switching to another service provider</p>