AC
Andrew C
1 reviews | Active since Jan 2016
22 Jan 2016, 20:05
Poor disgusting customer service from the No.1 MTN
I upgraded my contract on 29 December with MTN Direct. Ms. Nomzandazo help me over the phone. I asked for the Iphone 6S 16GB for R349 per month (36 months) MTNChoice 100 contract. I received my phone on the 4th January 2016. I later noticed that there Invoice said \24 MTH My MTNChoice". So I called on the 4th Spoke to Sipiwe she said I must talk to Mncedisi Ntuli"
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MTN South Africa's replyOfficial
23 Jan 2016, 10:16Hello ajc_king,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zukiswa
REQ:***
MTN South Africa's reply23 Jan 2016, 10:16
Official
Hello ajc_king,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zukiswa
REQ:***