Poor Disappointing Service

I am highly disappointed with MTN Grand Central Cape Town for wasting my time and recourses

On the 1st of September, I got a call from Mtn Grand Central Cape Town *** stating that I should come for an upgrade and I explained to them that my passport had expired though my permit is still valid till end of next year. The guy who called me said come to the shop with a bank card with your name, which I did.

I got there and I was helped by a colored man who always assist me with all my contracts since 2013. I chose the phone I wanted, he went to collect the phone and started processing the upgrade then another lady came and said no they can't give me this phone I must wait for another model that I had requested for first(P30 lite promotion) and it was out of stock.

I told the lady (manager) it's fine I will take the Huawei Y9s and she insisted on me waiting for Friday the 4th of September.

The guy who always help me said they will call when they have received the order.

So I left with nothing..Time and Money for transportation wasted on that day.

On the 11th I received another call from them ***) saying I should come and get my upgrade and I explained that I didn't want to come and waste my time like the previous time and she said all is well.

I went there today and when I got there they all dinied that they called me. I left again without anything.

I feel like they are playing with my mind, my time and resources. I have been with MTN since 2013 with no problems until now.

If they can not help me, please I would like to cancel my contract with them and start somewhere. I even asked in the shop to send me a statement of what is left as it is ending in January.

They have all my copies and my banking details.

Mtn Acc Number Rufaro maresva A*** BN832914