1 reviews | Active since Jun 2011
Poor device repair service
<p>I sent my Sony M5 in to be repaired as the phone kept on switching off for no reason. It took 2 weeks to get sent back to me, which is good, but when i opened the box the devices screen had now been cracked in the top left corner. Surely after "repairing" the phone their should be some sort of quality control check. When informing the staff member, i was told there is nothing she can do as its the managers day off. Surely someone in the store should have some form of manager status, as no one could now help. Apparently the manager will call me tomorrow. But this is pathetic MTN, now i must wait, however long, to see if you will actually fix the phone properly this time. </p> <p> </p> <p>I have been a customer of yours for a long time, but its now time to move to another service provider that actually cares.</p>
Its now been 2 and a half weeks, and i have just been contacted by the store to say that have received the phone back just as it was when they sent it in.
Please tell me what they did for over 2 weeks, if the screen is still cracked. On top of that no one in the store can give me any form of feed back why they wont repair the screen.
Its now been 2 and a half weeks, and i have just been contacted by the store to say that have received the phone back just as it was when they sent it in.
Please tell me what they did for over 2 weeks, if the screen is still cracked. On top of that no one in the store can give me any form of feed back why they wont repair the screen.