Poor Delivery

Item: MTN South Africa
Rating: 2
Author: Thitevhelwi N

I signed online a contract with MTN, they gave my parcel to DSV to be delivered to me, DSV failed to deliver my parcel for two weeks, Still, I haven't received my parcel

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Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

08 Mar 2019, 10:21

Good day Thitevhlwi

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to the DSV supervisory team for assistance.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Warm Regards
Renall Chetty
Complaints Management Team

Best regards,

MTN South Africa's reply08 Mar 2019, 10:21

Official

Best regards,

MTN South Africa's replyOfficial

08 Mar 2019, 10:24

Good day

I just received feedback from DSV and your parcel was delivered to you yesterday.

Warm Regards
Renall Chetty
Complaints Management Team

Best regards,

MTN South Africa's reply08 Mar 2019, 10:24

Official

Good day

I just received feedback from DSV and your parcel was delivered to you yesterday.

Warm Regards
Renall Chetty
Complaints Management Team

Best regards,

Poor Delivery

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