cH
chenai H
1 reviews | Active since Mar 2011
13 Feb 2019, 11:24
Poor Data Deals
I have been a loyal MTN customer since the days of iphone 4S. In the last two years I had an iphone 6S on a 50 gig deal. Now that its time to upgrade , MTN is refusing to give me a matching deal on a newer device. I am now on a month to month and only getting 4gig on my old device. Can someone please help me get a good data deal on an iphone 8 plus otherwise I am moving to telkom free me.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
14 Feb 2019, 10:11Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have escalated your query to the sales team. You will receive a call from them to discuss the options we currently have and some will expire end of February 2019.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have escalated your query to the sales team. You will receive a call from them to discuss the options we currently have and some will expire end of February 2019.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply14 Feb 2019, 10:11
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have escalated your query to the sales team. You will receive a call from them to discuss the options we currently have and some will expire end of February 2019.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have escalated your query to the sales team. You will receive a call from them to discuss the options we currently have and some will expire end of February 2019.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,