Poor data and phone service
<p>For some time now the service from MTN on the Bluff Durban has been deteriorating. Some times there is a signal but I cannot make a call and there is no data access. It doesnt help phoning there call centre as you spend so much time and there is no action.</p> <p>They are quick to take our money every month but the service just gets worse. Same old excuses that they are upgrading but I see not improvement</p>
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have escalated you complaint through to our coverage helpdesk for further assistance. You will be contacted as soon as possible.
Kind Regards,
Ishie.
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have escalated you complaint through to our coverage helpdesk for further assistance. You will be contacted as soon as possible.
Kind Regards,
Ishie.
Since posting this review and the reply from MTN still no promised communication or improvement from them. I contacted the call centre on two occations and the response has been that they will reset the number and that will clear the fault. On the second call I requested that they report this as an ongoing fault which they promised to do but also gave me a Telkom number to call. I tried this number but got no answer.
I am now getting impatient with the poor response and service from MTN>
Thanks
Ronnie
Since posting this review and the reply from MTN still no promised communication or improvement from them. I contacted the call centre on two occations and the response has been that they will reset the number and that will clear the fault. On the second call I requested that they report this as an ongoing fault which they promised to do but also gave me a Telkom number to call. I tried this number but got no answer.
I am now getting impatient with the poor response and service from MTN>
Thanks
Ronnie