1 reviews | Active since Aug 2016

18 Aug 2016, 12:29

poor damn service that sucks

<p>im tired of mtn the call centre everything is just not working right</p> <p>they gave me wrong numbers of the legal ********** </p> <p> </p> <p>they i cant talk to any one on the legal department ,, how strange because i once them ,</p> <p>ive paid up my account but it's still on legal. they need to reactivate another account i have with them but they dont, the just keep on giving me minutes,bundles and sms and sending me the stament and the account is overdue it must be deactivated,</p> <p> </p> <p>i dont know what to do anymore it's been a month now waiting for them to call me , because i call them after every two days and they say they have just sent a mail to the legal they will call within 24-48hrs untill today i dont know how many hours have past.</p> <p> </p> <p>just try to keep your clients happy for once.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply23 Aug 2016, 08:50
Official

Good day Anita Anelisiwe Mbele,

Thank you for your post.

Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.

Kindly be advised that your number has been reactivated and your account has been removed from legal status.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,

Ayanda

REQ: **********