1 reviews | Active since Nov 2016
poor customer support - not getting what I pay for
<p>I signed up for the 20gb contract on the 13th, the contract is the 20gb day time data + 40gb night data and when I received my data later that day, it was only 20gb day and 20gb night. I called customer care and they said the issue is with the store and to contact the store. I Have gone to the store 3 times on diffrent days and called a bunch of times over last 2 weeks to get it fixed. Today they said it would be fixed before the end of today finally, and I would receive my data. I recieved only 6.45gb night data and not the entire 20gb. Not even a full month with MTN and already extremely dissapointed that I joined MTN. Will defnitely advice all family and friends to stay away </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the mobile number was provisioned with the 6.45GB Night Express Recurring Data Bundle on 2016-11-04, this was a prorata amount and the line will be provisioned with the full amounts on the next provision date 2016-11-14.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the mobile number was provisioned with the 6.45GB Night Express Recurring Data Bundle on 2016-11-04, this was a prorata amount and the line will be provisioned with the full amounts on the next provision date 2016-11-14.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Oky, so if I understand correctly.. Its fine if a customer paid for 60GB of data and only receive 46.45GB after 2 weeks of asking 2 fix it?
At least it will be fixed next month
Oky, so if I understand correctly.. Its fine if a customer paid for 60GB of data and only receive 46.45GB after 2 weeks of asking 2 fix it?
At least it will be fixed next month
