ED
Edwina D
1 reviews | Active since May 2019
30 May 2019, 10:05
Poor customer servoces
I had a phone contract and according to them payments keep bouncing back. I tried to make arrangements to pay but I keep being referred to someone else and it's 2 months now already
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Replies (1)
MTN South Africa's replyOfficial
31 May 2019, 08:08Good morning Edwina
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that you may call 135, speak to an operator and request to be transferred to the legal department. This account is with legal, you can speak to them to set up a payment arrangement.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that you may call 135, speak to an operator and request to be transferred to the legal department. This account is with legal, you can speak to them to set up a payment arrangement.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Best regards,
MTN South Africa's reply31 May 2019, 08:08
Official
Good morning Edwina
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that you may call 135, speak to an operator and request to be transferred to the legal department. This account is with legal, you can speak to them to set up a payment arrangement.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that you may call 135, speak to an operator and request to be transferred to the legal department. This account is with legal, you can speak to them to set up a payment arrangement.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Best regards,