Poor Customer Service/Super Unprofessional

I'm writing this review on behalf of my Husband Barry J.Smith

Firstly let me tell you I have been a loyal customer with MTN for 6 years having had 4 contracts.

I have never received such ridiculous and poor service in my life.

My final contract with MTN has been a nightmare to try and close off. This contract ended at the end of July 2021. Since the 1st of August 2021 I have made over 20 phone calls to this date 12th August 2021. I have been told to keep phoning different departments ie, the retentions department, the contracts department, the collections department, the banking department, and the billing department.

Nowhere in all of these phone calls and conversations has anybody amongst the 15 or so people I have spoken to been able to take responsibility or resolve the issue. I have had to do all the phoning nobody has bothered to phone me, send me a message or write to me. I have been told time and again by these people that work for you they cannot either calculate the problem which is basic arithmetic and I can resolve with a calculator or have the authority to fix it. It must always go to another department.

Now for me as the customer it is very simple I signed for a 2 year contract with this phone committing myself to 2 years of payments one each month

The 24 months have now passed and ended in July 2021. At the end of the contract I wanted to stop paying any money as it is my right the contract is finished, but what has happened is they continued to charge me and they constantly saying I owe money on the contract which I do Not it is fully paid for and I have the POP's of all the payments. Furthermore, and what I find really disgusting, is they want to continue charging me each month from here on the same value as I was paying each month for the phone and the data. For just data and talk time even though I have not agreed to this and signed nothing.

Here within is a list of all the reference numbers from all the people that I spoke to in various departments *** *** *** *** ***

As a loyal customer for 6 years I expect to be contacted by a manager or someone in authority who can resolve this matter urgently. My email is *** or on +***.