Poor customer services from MTN : AGAIN - second month in a row the same thing
My phone has been disabled AGAIN after i sent through the following e-mail on 15/11/2018: Good day, If my connection is being disabled within 2 days as per your sms a few minutes ago, I WILL write another review on Hellopeter as I’ve told MTN several times that I get paid on the end of the month Therefor : my account can only be settled after payment was received Which part does MTN NOT UNDERSTAND? I’m a client to them for more than 20 years and they NEVER had to write-off any debt on my account Please forward this e-mail to your collections department as well and adjust my account accordingly. As soon as my contract expires, I will cancel it as I’m sick and tired of this nonsense each and every month. MTN is causing me loss of work due to this stupidity – I’m not going to tolerate that at all.
This morning I received an sms from MTN confirming they had to disable my services due to non-payment. I'm on the road a lot of times and need my phone in case of emergencies as well as to be able to conduct work from home.
Which of these are unclear?
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to call you but the phone went onto voicemail. According to the system your account is now active after a payment was made. Kindly note there is still an amount of R 1,188.98 that is overdue.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to call you but the phone went onto voicemail. According to the system your account is now active after a payment was made. Kindly note there is still an amount of R 1,188.98 that is overdue.
Warm regards,Mazwi ZumaComplaints Analyst