POOR CUSTOMER SERVICES

Customer Care & Complaints (Online) I have raised a complaint on 29th of October regards to an upgrade we struggling to get approved. Nobody to date came back to me on this matter. Follow up on 2nd and 4th of November no feedback. The Sales consultant helping me hands also tied up unable to speak to anyone regards to the matter. Consultant logged tickets with no feedback. Consultant even tried to add a new contract with the same approval not going through. I even emailed: *** with no feedback on Monday 07/11/2022 The approval process they using is not working. You cannot even speak to approval team. That you have a problem.

This is the worst services ever I received from MTN.