POOR CUSTOMER SERVICES

On the 13 of May 2019 I was at MTN Store 223 in Centurion Mall to do a SIM swap when I got to the store it was 18:01 pm and I was helped by Molemo Mosia, who said to me, he won't be able to Rica the SIM as it was after 18:00 pm because the department that is helping them to Rica the SIM is closing at 18:00 pm but he promised to do it the next day at 09:00 am, on the 14th of May 2019, then at 12:00 pm i called him more than 10 times at different times but he only answered 2 calls and most of them were ignored I wanted to find out why he hasn't confirm that my SIM swap was done which i paid for R115.00 and my tax invoice number is: INV ********** 4. He said their system was offline on the 14th May 2019 and i asked Molemo Mosia if the system was offline the whole morning and he said to me no it was online in the morning but he was very busy counting stock. Now is 18:27 pm i still haven't heard anything from him about my SIM swap. I am so annoyed and disgusted by Molemo Mosia's poor services.

Thank you, Esther ********** 188