Poor customer services

Item: MTN South Africa
Rating: 1
Author: John L

Activated TWO CONTRACT LINES yesterday then TODAY the lines are deactivated. Customer services says the store sent the request to DEACTIVATE MY LINES. I must go to the store to find out WHY REALLY? Then when it's month end I should be paying the monthly subscription also do the run around between customer services and the store. Activate my lines immediately I am using these lines for business. This is affecting me.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

15 Feb 2019, 08:44

Good day John

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to the Supervisory support team for assistance.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Warm Regards
Renall Chetty
Complaints Management Team

Best regards,

MTN South Africa's reply15 Feb 2019, 08:44

Official

Best regards,

MTN South Africa's replyOfficial

15 Feb 2019, 09:59

Good day John

Both lines are now activated

Warm Regards
Renall Chetty
Complaints Management Team

Best regards,

MTN South Africa's reply15 Feb 2019, 09:59

Official

Good day John

Both lines are now activated

Warm Regards
Renall Chetty
Complaints Management Team

Best regards,

Poor customer services

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