POOR CUSTOMER SERVICE TO THE EXTREME

MNT is not only the most expensive cellphone and airtime provider in South Africa they are also the WORST as far as customer service is concerned. I have been struggling since 26 February 2023 to have a simple instruction performed by the Northridge Mall Branch in Bloemfontein. The instruction was to cancel a data and airtime contract that was in my husband's name with my cellphone number on and to open a new contract in my own name. After submitting all the documentation they required as well as bank statements of my income in February already I am still without a contract. To get the staff of this branch to follow up on their promises is like pulling teeth from a crocodile. Beginning April I eventually got it out of them that my application has failed...no one can tell me why. Then we requested to have my airtime and data be changed to pre paid. And still no joy. I am credit worthy with two other cellphone companies who are willing and eager for my business but not MTN. I will most definetely change to another more efficient cellphone company as soon as this absolute mess with MTN is sorted out. The staff at this branch promised numerous times that they will contct us...and never did. If you go into the branch to discuss the matter you get the usual " we will phone you and let you know" Absolutely pathetic is all I can say about MTN