POOR CUSTOMER SERVICE , ****

Hi there ,

My MTN cellphone contract went into arrears due to the fact that you never collected the monthly instalment , I was then contacted by a company called SSDA of which they told me they were collecting the money owed to MTN , I then paid a total of R9000 to SSDA , they then told me I must talk to MTN to remove my name of bad records , when I contact MTN customer service (The worst) I get told my profile is on the old system and they will call or sometimes they say they transferring me , and as expected I’ve never been through to any consultant . I went to the MTN store , then yes !!! I was told a different story , they refused to assist me saying the debt collector (SSDA ) Must talk to them and not me , I eventually gave up on this matter , then after some months , I get endless calls and texts from Nimble group telling me of the arrears I owe to MTN that accumulated because I didn’t close the account , to my surprise and shook I hang up the call , then I check the company online , they then call again and told me I owe R2500. , and I’ll be cleared , I then paid that R2500 and they supp**** me with a paid up letter and guess what ? Till today nothing has been done and this has made me go through a lot , I cannot do anything because of this MTN account I ever regret taking up with MTN