SM
Sharlotte M
1 reviews | Active since Oct 2019
17 Oct 2019, 10:36
Poor Customer Service & *******
They sold me a wrong product; there was a promotion for 20day +20night GB Sim only deal for data for R199 and they’re debiting R299 and I only realized after the first debit order and the dealer who was the one helping me with that contract said it’s a billing error and said they’ll fix it , and now he has resigned this month and they’re saying they cannot assist me.
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Replies (1)
MTN South Africa's replyOfficial
27 Mar 2020, 08:04Good day Sharlotte M,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with your ID no or the cell no affected so that we may assist further.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with your ID no or the cell no affected so that we may assist further.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply27 Mar 2020, 08:04
Official
Good day Sharlotte M,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with your ID no or the cell no affected so that we may assist further.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with your ID no or the cell no affected so that we may assist further.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,