1 reviews | Active since Apr 2017
Poor Customer Service regading Billing
<p>Mtn Customer Service and their Billing Department have reflected an awful service. </p> <p>I have cancelled my mobile insurance on the 26th of January and I am still being billed. Despite several calls and email to MTN Customer Care, my query has no been resolved</p> <p>Is is right that us as consumer get billed for a service that has been cancelled?</p> <p>I will definately take my contract at another vendor as soon as it ends. this is a ********** company.</p> <p> </p> <p> </p> <p> </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***3
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***3
Best regards,
Hi Siphumezo,
You said that you will investigate the matter regarding my billing, I was billed for insurance on the handset on the 25th of April again,
Pleae urgently help me to lay this matter to rest
Reference Number: ********** 3
Hi Siphumezo,
You said that you will investigate the matter regarding my billing, I was billed for insurance on the handset on the 25th of April again,
Pleae urgently help me to lay this matter to rest
Reference Number: ********** 3
Still no response from MTN
I have been billed once again
MTN customer care doesnt even have a clue
Still no response from MTN
I have been billed once again
MTN customer care doesnt even have a clue