Poor customer service re poor coverage

MTN reference no. *** [#***]. I have logged the aforementioned complaint with MTN in July 2014 and till date my situation has remained unchanged. They corresponded with me till Nov 2014 but have since ignored me completely. During our correspondence stage they have promised me a Yagi antenna to improve my data signal.<br> The past year we have had pathetic coverage from MTN in Brackendowns, Alberton. Drop calls and weak coverage seems to be the norm on MTN. I am aware of many people in Brackenhurst and in Brackendowns who all have exactly the same problem with MTN, pathetic coverage. <br> Our biggest problem is access to the web. I even bought a decent router in the hope to find a good spot somewhere in my house. To be honest it was a waste of money as there is no good spot in my area. <br> It is a luxury in my household to successfully download anything from the web. Mostly it would timeout way before it completes the download. If you are lucky you will complete a download on the second or third attempt...which will take up to 10 times longer than other places with good coverage. <br> I want to cancel my MTN contracts as MTN cannot supply the services I am paying for.