POOR CUSTOMER SERVICE - NO RESPONSE NO FEEDBACK FOR MORE THAN A WEEK

Both my wife and I went to the MTN Woodmead branch on 25 November 2023 for new contracts. We gave them until the 28 November to complete the application. We went to the branch on the 28 November 2023 and was told that the application is not approved, system issues. We being dealing with Karabo Negema who does not even respond to his emails nor provide feedback. On the 28 November the application was then given to Kgothatso Mariri from the Woodmead branch. She advised me that she will call me in two days time with a response. To date the she has not responded to her emails nor did she contact me. I am a Vodacom client for more than 25 years and have not received such bad service from MTN - mobile service provider. Shame on you MTN. Poor service from the Woodmead MTN branch and both staff members. In addition I went to the branch on the 28 Novemver, no manager on duty and Kgothatso is on lunch at 9,30am in the morning. MTN don't understand efficiency and good customer service . A disgrace ......