Poor customer service- new contact generation

on the 30th of Jan 2018 i went at MTN 3 Simmonds street to apply for a SIM only contract. I completed the forms and i was told to wait for the phone call. A week went by with absolutely no communication so i decided to pop in and i was told the system is offline, they are now busy with capturing the application. Today (14/02/2018) i still havnt heard from them, when i phone them i am told to call after 5 min