Poor Customer Service MTN South Africa!

oh MTN!!!! Where do i start, firstly MTN you can close your branches as they dont add much value to your clients, So i have been having multiple issues with MTN's billing its never the same and adding small amounts as you please?

I dont live in south Africa, So yesterday i visited the Richards Bay branch to inform them that they need to stop my contract that is ending November, So i am told that i need to call the customer care line? hmmmm i am in the branch and no one can assist, so why have branches? is it to display plastic phones? so the gent called customer care and lolol it took like 10 minutes to get connected what a joke, then i explain my whole story to the consultant that i wont be in the country and they need to make notes that i will not be able to call and i want the contract stopped at the end of November and it must not automatically renew. after 15 minutes taking details etc she tells me i need to contact MTN before the contract renews to cancel it, at this point it was like being at a circus lol.

So dear MTN please note that i will be stopping my debit orders on my Contracts the month they end! since no one is able to assist me via branch or the great customer are line.