Poor Customer Service - MTN Direct

<p>I have upgraded from a Sumsung Note 4 to Sumsung S7 end of in September 2016. I order the phone through MTN direct and it took ages( 6 weeks) to have the phone delivered to me.</p> <p> </p> <p>The phone was delivered but in less than 6 weeks it started gicing me a blank screen which seemed like a factory fault as the phone never fell or had contact with water. I immediately booked the phone in with the Midrand repair Centrewho conducted an assessment for the phone and confirmed that i qualify for a replacement phone with reference No: ALWIC ********** </p> <p> </p> <p>For the past 4 weeks i have been calling MTN direct to request that a phone be delivered to me and to date that hasnt happened. The sad part is i am still paying for the phone even though it is still with MTN direct.</p> <p> </p> <p>To mentioned the names the uy by the name of Mncedisi who is under the supervision of Slindile Mdubo/Mdu has been promising to call me back whenever i make a follow-up and that never happenend.</p> <p> </p> <p>I wanted to escalate this to his manager and me feeling is they areprotecting Mncedisi as whenever i ask for his manager he is never available.</p> <p> </p> <p>This is the worst service ever and i recommend that MTN hold people accaountable and responsible, especially at a supervisory or managerial level. this is very disgusting.</p>