Poor customer service - MTN
I have had ongoing administrative problems with MTN. It appears that they subcontract all their business and you are unable to get one person who is able to resolve a problem. I had debit order problems for 6 months which appear to have finally been resolved except that i have now double paid. Needless to say it is taking forever to have my money refunded. I am also trying, via email as I am overseas, to migrate my package. This is proving to be yet another nightmare. I am continually responded to by different individuals, none of whom are able / willing to do the migration. Despite the fact that I am overseas, I am continually given a telephone number to call. I am at my wit's end with MTN.
Good day Christine,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your MTN account is currently in credit. Please advise if you would like the credit to be paid back in to your bank account?
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Christine,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your MTN account is currently in credit. Please advise if you would like the credit to be paid back in to your bank account?
Kind regards,
Ishie.
Complaints Management Team.
Best regards,