1 reviews | Active since Mar 2011
Poor Customer Service MTN
I requested MTN to amended my banking detail earlier this year. Someone then changed my account to a cash account and my service was suspended. I have made a payment in the mean time wrt the outstanding amount and it was confirmed by MTN by e-mail on 5 August 2015 that my service was restored. It has however not been restored. To spite various mails that I have sent to [Email Removed] I have not had a reply and my service is still suspended. Luckily this is a secondary telephone, heaven forbid that MTN was my main service provider. I must tell you I am deeply dissapointed in the terrible service that I have received from MTN, as something as simple as changing my banking detail with your company has now resulted in a terrible nightmare.<br> I would also like to confirm when this contract expires, as I don't think I will be renewing it with your company.<br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, your line has been reinstated and we have loaded a once off debit order for tomorrow.
According to our records, you contract is due to expire on 02 February 2016.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, your line has been reinstated and we have loaded a once off debit order for tomorrow.
According to our records, you contract is due to expire on 02 February 2016.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Best regards,