Poor Customer Service- Insurance Claim

<p>I am beyond irritated with MTN I am still waiting to get response with regard to an insurance claim I submitted on the 21 May 2016 for my cellphone *** . Nobdody has been able oto assist me or even bothered to let me know how far the process is with regard to my claim. </p> <p> </p> <p>On Wednesday I wrote my review on Hello Peter a gentleman by the name of Kevin rep**** and indicated that my complaint would be escalted and I would receive a call. However I am still waiting 2 days later I have not been helped and I still do not know what is happening.</p> <p> </p> <p>MTN clearly does not give a **** they do not care about their clients at all , I have never experienced such poor service before. I am done I have been with them for 15years as a loyal customer . I will be cancelling my contract and will move to another network this is beyond pathetic.</p>