Poor Customer Service - *********** Staff!!!

I visited the MTN store at Mall of Africa with all the necessary paperwork informing MTN that my dad is deceased and that I wanted to cancel his contract and migrate his number to prepaid.

I was asked to call the call center as a "ticket" had to be issued. After numerous calls and emails, the contract was cancelled on 11 February 2022 but unfortunately the number was not migrated to prepaid as requested. I urgently need my dad's number to be reactivated and migrated to prepaid!

I have sent emails to MTN and have tried to resolve the issue with staff at the call center but with no success. I am rather disappointed that what would seem to be a rather simple, straight-forward process has ended up being a nightmare.

MTN staff have proved to be most unhelpful, unprofessional and ***********.

MTN has a great deal of work to do in terms of feedback and communication with their customers. MTN has proved that in tough times, they will make your life more difficult.