Poor Customer Service: In-Store and Calling Customer Care (135)

I am extremely dissatisfied with the customer service received from MTN. The customer care line (135) is absolutely pathetic. There are so many options and none of them really relevant when trying to contact the MTN retentions department. I have been trying to change my cellular contract with MTN for the past two weeks. I have visited a physical MTN store with no assistance and calling doesn't help the situation. I forgot to mention I waited on the line for 18 minutes before someone attempted to assist me, the line was poor and people in the background shouting to each other before asking the "champion" to transfer the call to retentions and then having the call cut.

I have also been trying to create a MTN profile and I cannot retrieve my username or password because there's an error on the "redirect" page. I have been a loyal customer to MTN since 2008 and I am seriously considering moving over to Vodacom. The customer service and experience seems to be better when I visited one of the Vodacom branches this past weekend to take out a new contract with them. I just need to port my MTN number to them.