1 reviews | Active since Aug 2016
Poor customer service from support
<p>I have been contacting the support centre for two weeks now. My phone was ****** on the 10th of June I have been calling since the 11th of June to date to blacklist my phone.</p> <p> </p> <p>One consultant told me the system is down while another said my device has been blacklisted however they can not provide me with a ITC reference number. Every time i call I go through the entire process only to be disappointed at the end of each call.</p> <p> </p> <p>This is causing a great inconvenience for me as I can not process a claim with my insurer because a ITC refernce number is needed.I am so dissapointed and infuriated. All I get is excuses and no solutions.</p> <p> </p> <p>I expect quality service and mtn support consultants are not equipped for that.</p> <p> </p>
Dear Kamogelo,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention.
We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Kamogelo,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention.
We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Hello
I have still received no response regarding the above query. You contacted me and requested for my details then stopped replying to my emails. I am not happy at all about this, if you are still experiencing technical problems then why do you not communicate this to me?
I understand that some matters are beyond your control however I can not assume that on your behalf. I trust my query will be resolved shortly, or an alternative solution must be provided to me.
Hello
I have still received no response regarding the above query. You contacted me and requested for my details then stopped replying to my emails. I am not happy at all about this, if you are still experiencing technical problems then why do you not communicate this to me?
I understand that some matters are beyond your control however I can not assume that on your behalf. I trust my query will be resolved shortly, or an alternative solution must be provided to me.