Poor Customer Service From Mtn MoMo

On the 31st of May 2024 , i used the Momo app to ach out money and i was told i will receive my voucher after 1 hour it has been 8 days and i have not received anything, i have reached out multiple times to MTN and they keep changing stories , their agents are not properly trained on the MoMo product they all say something different when you call the customer care line , and Mtn has poor communication they should have notified customers if they were experiencing any issues with the application so we can avoid using it