Poor Customer Service from MTN

I'm writing to express my extreme disappointment with MTN's customer service. I've been trying to activate my new MTN WiFi for over a week, and despite multiple calls and emails, I've been met with complete disregard. Each time I call, I'm promised a callback or assistance, but nothing happens. My airtime runs out during calls, and I've had to purchase additional issues. I've experienced delays since the beginning, with the WiFi delivery taking three weeks and now activation taking over a week. Now, I will be expected to pay for a service I haven't used when month end comes as it will be debit order. I've switched from RAIN due to high costs, hoping for better service from MTN. Instead, I've encountered unresponsive customer service. I'm reaching out for urgent assistance in resolving this matter.

The agents who helped me were Zanele, Mpho, Lebo and many that I dont quiet remember their names