Poor customer service from MTN

I recently changed my internet service provider from Telkom to Mtn Lte for reliability. However, yesterday for some reason my home lte stops working. I did call Mtn and lodge a complain and i was given a reference number. When i called back later yesterday evening, as instructed by the lady assisting me, the guy tells me that the Mtn network is down and the problem would be rectified within the hour. This morning i made 2 calls to Mtn (135) and i was given 2 completely different responses. Actually one of the agent's trying to help me didn't even have knowledge of the network going down. What are we even supposed to believe when the Mtn agents that are assisting us themselves dont know whats going on.Is this is the type of service that we ought to expect from Mtn? I am actually disappointed at the customer service and i have no idea when this problem will even get rectified.