MN
Michael N

1 reviews | Active since Jan 2018

09 Jan 2018, 06:46

Poor customer service from MTN

I attempted to take out an additional contract with MTN on Black Friday, chatted to the consoltant and app**** online. To this day after many phone calls and emails I still have not been assisted and do not know what to do further.

Very very poor service from MTN to a loyal customer.

0
Replies (2)
MTN South Africa
MTN South Africa's reply10 Jan 2018, 18:56
Official

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.

Kindly be advised that the matter have been escalated to our Sales department to contact you urgently and resolve your problem accordingly.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa
MTN South Africa's reply10 Jan 2018, 18:56
Official

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.

Kindly be advised that the matter have been escalated to our Sales department to contact you urgently and resolve your problem accordingly.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,