Poor Customer Service for porting

<p>Hi,</p> <p> </p> <p>I started with porting my husbands Vodacom account to my MTN account about the 21st April 2017. The porting was rejected because it was not yet on prepaid service. Vodacom said that his account will go from contract to prepaid on the 1st May, thats when his contract expires. Samuel, who was my sales consultant informed me that he will put the port through on the 2nd May. From the 2nd May to 4 May I struggled to get hold of him. His excuse to me was that he was not receiving his messages, he had a faulty system, which I think was bull #$#% as I spoke to the one guy and he said he sits next him and he will give him the message that I phoned. Samuel also informed me that I will not received his new phone till the porting is approved and done. On the Thursday 4 May I get a phone call from Samuel saying the porting is done (cant believe it took so long for the porting to be done), and he will send the phone. He will set up the activation for his new sim card for the 9th May as I will receive the new phone on Monday 8 May.</p> <p>I received the new phone on Friday 5th May. I phoned in to ask if we can please amend the activation from the 9th to the 5th. I was told from a Manager - who's name is Zinhle. She told me that the activation was done on the 4th and it will take 24 hours. If it is not done on Saturday I must just phone the technical department to sort it out. Saturday came and the activation is not done, I phoned the technical department, they said I must phone the activation department cause they cant help and that i didnt speak to a manager because a manager will know that. Needles to say I couldnt get through on Saturday. This morning at about 8am I phoned the activation department and was informed that the porting was not done!!!!!!!!! I asked to speak to Samuel's supervisor / manager, was informed that they will send her a message that I phoned, was told it was Sharita ****enson. I said I want her to phone me by 8:30, still no phone call. It is now 9:46, and still no phone call from Sharita!!! This is pathetic, I am thinking of cancelling everything on move to Cell C!!!.</p> <p> </p> <p>I WANT THIS SORTED OUT IMMEDIATELY, CANT BELIVE IT IS TAKING OVER A WEEK TO PORT A NUMBER!!!!!!!!!!!!!!! AND TO GET MY HUSBANDS NEW PHONE ON THE MTN CONTRACT.......GET IT DONE.</p>