Poor Customer Service & False Advertising
Monday 27th November 2017, I went into an MTN shop is Sunninghill, to purchase a Sony Experia E5 that I had seen advertised on the Black Friday Sale for R249. The agent(Nabeel Mahomed) was just so slow and uninterested in what he was doing. He told me that he doesn't have the device I was looking for, but would order one for me and that the 'Black Friday Special' would still apply . Today is the 11th of Dec 2017 and Nabeel still hasn't called me to give me the status of my order, instead, a different agent called me to tell me that the device is 'out of stock' and that I should consider a different one and that the special won't apply anymore:(.
I really do not know what to make of this, I was verbally promised that I would get what i went to the store for. I'm disappointed and not interested anymore!
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Sunninghill Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Sunninghill Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team