Poor customer service

I recently joined MTN due on of the reasons that it give quality connectivity when I’m at the villages, to save data and money I usually buy 7 day all day bundles .

On Monday I buy the same option was loaded to my account within 7 mins all data were depleted .

I called in to customer service was told that I have consumed data and there is nothing they can do.

Day 2 yesterday same thing happened called again was told to buy social bundles , which I told the lady named (Masa ) they won’t solve my problem and again social data , won’t be able to receive my WhatsApp calls , she asked if why I mustn’t disable my data icon . I rep**** that will serve the purpose she answered “yes” how I asked “ your data won’t be depleted “

I realised that I’m wasting my time which then asked her escalate the matter .

This morning I left home to drop off my kids , got the message immediately after leaving my house , that I have used 100% of data, how come ? How possible? I just got disconnected from the WiFi a minute ago.

All my application were disable for data , but that continue to happen.

I called again at 14:42 to get assistance I was told that there is nothing she can do , so who must deal with that ? Who must be responsible for that ? I asked to be transferred to Leader , lady transferred me after 20 mins waiting to speak to the team leader got disconnected.

If I was told that MTN is donating your data to some charity, I would have done so voluntarily..

I might be regretting joining MTN from Cell C