Poor customer service

Two weeks back I called 135 to get my device network unlocked, I've tried the ussd string it did not work. I have the devise for more than a year and a half jnot hut it's still show its under 12 months when I send request to remove the restriction.

I called the call centre and hit through to a very rude lady that sounded unwilling to assist me, she took IMEI number and told me the request will be processed after 7 days, she went on and chat to colleagues, I requested to her Team leader and with attitude she told me there are no team leader and she askme if there's anything else I need I told her I need to speak to her superior, she refused and hanged up on me.

Days later I checked if my request was actioned the device is still network locked.

Before I called the call centre I went to the Walk in customer service and I was referred to Call centre.

I called with ***. I need this to be taken seriously and I am going to escalate this to ICASA1 if I don't get assistance in the next 24 hours.

I hate MTN because of this, I am going to share my experience to all social media platforms.

I regret the day I bought a divece that is network Locked

Their staff is very rude and don't care