Poor Customer Service

I am attempting to contact customer service on 135 regarding my contract upgrade. I went in to my nearest store over the weekend and began the process of getting an upgrade. For some reason my request was provisionally approved, the lady that assisted later called me to update of this which was appreciated.

This morning, 06/11/23, i have been attempting to get assistance from 9am, and still no luck.

First I wait on hold for over 10 minutes and then the call is cut.

Second, I spoke to a consultant by the name of Zandile who was not helpful at all. When she answered the phone she sounded as if she was having a conversation with someone else, then when i explained my matter, she was uninterested , and before i could ask something she just transferred me mid sentence.

I have been with MtN for over 10 years and this service right now is poor.