Poor Customer Service

I have been trying to cancel my contact for over a week. I phoned on Friday last week 10/07. I was on hold for over an hour and the end result was due to the system being down I should phone back on Saturday.

I phoned back on Saturday. Of course the call center was closed. It said I can’t email retentions. To which the response was cancellations can only be done by speaking to a consultant. I must phone back on Monday.

I phoned back on Monday. And was told the system is still down. But she will log a message to cancel.

Tuesday I phoned in to confirm. No changes had been made but the lady assured me the contract would be cancelled and I would be put onto prepaid.

I got an SMS 2 days later stating I’m now on Pre Paid CONTRACT! I Do not want to be on any contract. I want to be on pre paid so I can port my number.

I phoned in 3 times this morning 17/07 to try and speak to a consultant to ask why I have not yet been moved. And the automated system just talks in loops and I can’t find an option to speak to a actual person.

I am so sick of this.

I DO NOT want to be charged for this month. I have been trying to cancel this stupid contract for over a week. This device is pathetic.