Poor Customer Service

Good day

I was holding for half an hour for retentions, Alice answers and says she cannot access my number and she will transfer my call to someone else who can help me. I held for another 5 minutes and the call said that I need to dial 135 and cut off. I did dial 135 initially. This is pathetic service after holding for so long. Is this the way MTN handles their customer's calls. If people like Alice do not want to work then ****** leave work because there are people waiting for jobs.

This is very frustrating.

Regards Desigan ***