Poor customer service - cannot use my internet

I took an upgrade last year February 2021 with MTN with everything working perfectly fine in terms of network and all . This year March 2022 , I started having internet issues when I am at home ( everything that includes data comes to a standstill) . I called the network team/ technical team and was told the is a problem in my area and I think 3 days after that I called again and was told the issue has been resolved beat in mind this is me calling again and not the business notifying me about this . A week passed but I was still not able to use anything connected to data when I am at home ans this is where I spend most of my time at as I work from home and attend my classes at home . To summarise , we are now heading towards the end of August and I am calling MTN week in week out to be disrespected by their contact Center advisors and their technical team advisors . I’m convinced that MTN does have a “disrespect customers module” in their training because there is no way that all their advisors get to speak to paying customers that way . I have multiple reference numbers that I am provided with everytime that I call but there is no resolution ! The last advisor that I spoke to on Friday afternoon who took the cup with disrespecting me said the only solution is to cancel my contract and pay the remaining 19K+ as if this is R19 that I have to pay . With experience and having to have worked for a network provider , I know that when a service provider fails to provide service , I deserve to have the contract cancelled and the term fee credited , I don’t even have a problem with returning this device to MTN because it is as good as useless for me . I bought a social bundle on Friday which expired without me using it because nothing works as soon as I get home and should I have known that this is the treatment I’d get fromMTN , I wouldn’t have done this upgrade with an *********** network provider . The only thing the technical team does is “look into it “ and provide a reference number and you will never hear from Them again. The contact Center advisors will deny you speaking to a manager , it will be either in a meeting , on another call with another customer but you will never be granted an opportunity to speak to one or they will drop the phoen im your ear as soon as you ask to speak to a manager . On Friday I spoke to Asanda who transferred me to Zama , who transferred me to Ncamisile who transferred me to Sibongile who later hung up on me (they are all in customer service based in JHB I believe ) and this was all because I requested a manager . I am disgusted that I have to pay a lot of money to a service provider that is failing to provide me with the service they had promised me upon signing this contract .