POOR CUSTOMER SERVICE: cancellation of contract and incorrect billing

To whom it may concern,

Re: 24 month data contract (MTN CHOICE) - 2GB @ R89 pm - Start date: 24/08/2018

I am assisting my father who is a pensioner, hence this review is from me. Initial Query: 17/08/2020

1. Incorrect billing amount Contract amount was R89 pm last invoice was R501.45 (incorrect) OUTCOME **To date it has not been resolved STILL have an outstanding amount AFTER final deposit was made at the branch (in-store).

2. Do not debit FNB account, as it will be closed. Final payment will be a deposit at the store. OUTCOME **To date it has not been resolved We see that payment was rejected on the 05/10/2020 AND it has now incurred a Debit Rejection Fee too.

3. Cancel contract. Contract ends on the 25/08/2020 OUTCOME** It seems to be cancelled.

I refer to calls made, reference numbers below: 17/08/2020 - *** 19/08/2020 - *** 26/08/2020 - 2-***/09/2020 - 2-***/09/2020 - ***

Please respond as a matter of urgency.

Thank you Cathy *** ***