Poor customer service.

I recently upgraded my contract with MTN on 02 May 2025 on their online platform and the device was supposed to come with either a Bluetooth speaker or a smart watch. The device was only delivered on 16 May 2025 without the speaker or the watch. When I phoned MTN customer care they kept redirecting my calls to other departments which also redirected my calls to other departments. They kept on giving me numbers to contact ***; 083135; ***; ***; ***; ***), but none of them were able or even willing to assist as the just told me that I called the wrong department.